Refund and Returns Policy

At SILVER POODLE GEAR online store we care about customer satisfaction. All shipments will be shipped from USA Headquarters and send out within 5 Business days after placing the order. All items are checked carefully at the time of dispatch. You are encouraged to check the item as soon as it has been delivered to you. If you think that the item has a manufacturing fault, to address the issue please contact [email protected] and attach some photos showing the fault immediately after receiving the delivery. We then will address the issue and organize the exchange or return of your purchase.

Customers are responsible for the shipping charges of any returns or exchanges. We encourage you to send your returned parcel via registered post to ensure it reaches us safely; Silver Poodle Gear online store is not responsible for items lost in transit.

You have 10 calendar days to return an item from the date you received it. To be eligible for a full refund the item must be unused, unworn, undamaged and unmarked, and in their original online store packaging.